FAQ
Questions, answered
Everything you might want to know before your first clean. Still curious? Call or text (857) 496-2320.
Booking and pricing
How do I get a price?+
Fill out the free estimate form, or call or text our sales line at (857) 496-2320. Tell us about your home, the service you want and how often. We send a personalized proposal, and nothing is booked until you approve it.
Why don't you list prices on the website?+
Every home is different. Square footage, number of bathrooms, pets and how long it has been since the last professional clean all change the time needed. A short estimate keeps the price fair for you.
How often can I schedule cleaning?+
Weekly, every other week, monthly or one time. Many clients start with a deep clean and then move to a recurring plan.
What are your office hours?+
Our team answers calls and messages Monday to Friday, 7:30am to 5pm. You can send the estimate form at any time.
Do you offer a discount for new clients?+
Yes. New clients get $30 off their first cleaning. Request a free estimate and the discount is applied to your first visit.
How quickly will you reply?+
We reply the same business day. Requests sent Monday to Friday during office hours get a reply the same business day; after hours or on weekends, the next business day.
Which phone number should I use?+
New clients: call or text (857) 496-2320 to book your cleaning. Current clients: call or text customer service at (857) 496-2302. Both numbers accept text messages.
On cleaning day
Do I need to provide supplies?+
No. Our team brings all the products and equipment needed for your service.
Do you use eco-friendly products?+
Yes. We use environmentally friendly products chosen to clean effectively while being gentler on your home and family.
What is the color-coded microfiber system?+
We use different colored microfiber cloths for different areas of the home. That way a cloth used in a bathroom never ends up on a kitchen counter, which helps prevent cross-contamination.
I have pets. Is that a problem?+
Not at all. We are a pet-friendly company and are used to working around dogs and cats. Just let us know about your pets when you book.
Do I need to be home during the cleaning?+
That is up to you. Some clients stay home, others leave access instructions. We will agree on what works best when you book.
About the company
Are you insured?+
Yes. 520 Cleaning Solutions is a fully insured company, and our cleaners are trained on our methods before they work in your home.
Which areas do you serve?+
We serve homes and businesses in Massachusetts, across the South Shore, Plymouth County, Greater Boston and Bristol County, from Quincy and Westwood to Plymouth and Taunton. See the full list on our Service Areas page.
Do you clean offices?+
Yes. We clean small offices and professional spaces on daily, weekly or biweekly schedules built around your business hours.
Do you guarantee your work?+
Yes. With our 24-hour satisfaction guarantee, if something is not right, tell us within 24 hours and we will come back and make it right at no extra cost.
Why is the company called 520?+
The name came to our founder, Carol, during a meditation on May 20th (5/20). In modern Chinese culture, 520 is associated with love. You can read the full story on our About page.
Free estimate
Want a price for your home?
Answer a few questions about your space. We reply the same business day, with no commitment.
