1 – Satisfaction Promise:

We stand by the quality of our service. If you’re not fully satisfied, we offer a free re-clean. Simply notify us within 24 hours of your cleaning appointment.

2 – Operating Hours:

Our team is available for cleaning services from 7:30 a.m. to 4:30 p.m. Our office hours for customer support are from 8:00 a.m. to 5:00 p.m. If you reach out after hours, we will get back to you the following business day. Current clients with urgent after-hours requests will receive our best possible attention. If we can’t accommodate immediately, we’ll prioritize it for the next visit.

3 – Home Access Options:

You can choose from four entry methods: being present during the cleaning, providing a copy of the key, sharing the garage or door code, or leaving the key in a lockbox. If you opt to unlock the door remotely, the company is not responsible for locking the house after.

4 – Handling Valuables:

We handle your valuables with care. If any damage occurs, we’ll notify you and work to repair or replace the item. For items of special significance, please inform us and secure them on cleaning days (e.g., jewelry, artwork, collectibles, weapons).

5 – Service Exclusions:
Our standard services do not include tasks such as cleaning inside ovens, refrigerators, freezers, or other appliances (except microwaves, which we do clean inside), as well as cleaning windows, walls, upholstery, dishes, laundry, pre-cleaning organization, or decluttering. However, these services can be provided for an additional fee. If you have a specific request, please don’t hesitate to let us know, and we will do our best to accommodate it.

6 – Rescheduling & Cancellation:

To maintain discounted rates, regular cleanings are encouraged. We accommodate schedule changes when possible; cancellations within 48 hours will incur a 50% fee, and cancellations within 24 hours will require full payment. Emergency cases will be reviewed individually.

7 – Payment Terms:

8- Ending Services:

Both parties agree to provide 30 days’ notice before permanently ending services, as a courtesy.

9 – Pricing Adjustments:

We reserve the right to update rates and will notify you in advance of any changes.
Employee Policy:
Clients agree not to request personal services from our staff or exchange contact details. Breaching this policy will result in a $2,500 fee and immediate termination of the contract.

10 – Media Use:

We may take before-and-after photos of specific areas (e.g., stove, refrigerator, kitchen counter, shower, toilet) for training and reference purposes.
We respect your privacy and will not share any images without your consent.

11 – Privacy:
To safeguard the well-being of our cleaners and to maintain your privacy, we kindly ask that you secure any confidential or potentially illegal documents and substances prior to your scheduled cleaning. This includes, but is not limited to, jewelry, valuable items, important personal documents, and illegal drugs. We appreciate your cooperation in helping us create a safe and professional environment for everyone involved.