The Best House Cleaning in Bridgewater
1 – Satisfaction Promise:
We stand by the quality of our service. If you’re not fully satisfied, we offer a free re-clean. Simply notify us within 24 hours of your cleaning appointment.
2 – Operating Hours:
Our team is available for cleaning services from 7:30 a.m. to 4:30 p.m. Our office hours for customer support are from 8:00 a.m. to 5:00 p.m. If you reach out after hours, we will get back to you the following business day. Current clients with urgent after-hours requests will receive our best possible attention. If we can’t accommodate immediately, we’ll prioritize it for the next visit.
3 – Home Access Options:
You can choose from four entry methods: being present during the cleaning, providing a copy of the key, sharing the garage or door code, or leaving the key in a lockbox. If you opt to unlock the door remotely, the company is not responsible for locking the house after.
4 – Handling Valuables:
We handle your valuables with care. If any damage occurs, we’ll notify you and work to repair or replace the item. For items of special significance, please inform us and secure them on cleaning days (e.g., jewelry, artwork, collectibles, weapons).
5 – Service Exclusions:
Our standard services do not include tasks such as cleaning inside ovens, refrigerators, freezers, or other appliances (except microwaves, which we do clean inside), as well as cleaning windows, walls, upholstery, dishes, laundry, pre-cleaning organization, or decluttering. However, these services can be provided for an additional fee. If you have a specific request, please don’t hesitate to let us know, and we will do our best to accommodate it.
6 – Rescheduling & Cancellation:
To maintain discounted rates, regular cleanings are encouraged. We accommodate schedule changes when possible; cancellations within 48 hours will incur a 50% fee, and cancellations within 24 hours will require full payment. Emergency cases will be reviewed individually.
7 – Payment Terms:
To ensure a seamless experience, all clients are required to have a valid credit or debit card on file.
Payment Process:
Two days before the scheduled service, a hold will be placed on the card for the total service amount.
The final charge will be processed after the cleaning is completed.
If the hold is unsuccessful, we reserve the right to cancel or reschedule the service.
8- Ending Services:
Both parties agree to provide 30 days’ notice before permanently ending services, as a courtesy.
9 – Pricing Adjustments:
We reserve the right to update rates and will notify you in advance of any changes.
Employee Policy:
Clients agree not to request personal services from our staff or exchange contact details. Breaching this policy will result in a $2,500 fee and immediate termination of the contract.
10 – Media Use:
We may take before-and-after photos of specific areas (e.g., stove, refrigerator, kitchen counter, shower, toilet) for training and reference purposes.
We respect your privacy and will not share any images without your consent.
11 – Privacy:
To safeguard the well-being of our cleaners and to maintain your privacy, we kindly ask that you secure any confidential or potentially illegal documents and substances prior to your scheduled cleaning. This includes, but is not limited to, jewelry, valuable items, important personal documents, and illegal drugs. We appreciate your cooperation in helping us create a safe and professional environment for everyone involved.
12 – SMS Terms of Service:
520 Cleaning Solutions SMS Program
520 Cleaning Solutions Offers SMS notifications for appointment confirmations, reminders, promotional offers, and other relevant communications related to our carpet and upholstery cleaning services.
Opt-Out Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us.
Rejoining Instructions: To rejoin the SMS messaging service, sign up again via the online form or other original opt-in methods. Upon successful re-subscription, SMS communications will resume.
Help Instructions: If you experience any issues with the messaging program, reply with the keyword “HELP” for assistance or contact our support team directly at contact@sales.520cleaningsolutions.com or (857) 496-2320.
Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.
Message and Data Rates: Standard message and data rates may apply for messages sent to and from 520 Cleaning Solutions. Message frequency may vary. For questions regarding your text or data plan, please contact your wireless provider directly.
Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://520cleaningsolutions.com/privacy-policy/
Compliance with Industry Standards: 520 Cleaning Solutions complies fully with industry standards and regulations regarding SMS communications.
Legal Compliance: 520 Cleaning Solutions is committed to complying with all applicable laws and regulations governing SMS communications, including TCPA and other relevant guidelines.